Our Terms & Board Repairs Policy (consumers only)
For terms for business customers, please get in touch.
1.1 What these terms cover. These are the terms and conditions on which we supply products to you that you have bought via our website at www.morleycomputers.com. They should be read together with our Returns Policy, which forms part of these terms.
1.2 We may update these terms from time to time. We may update these Terms from time to time. The terms that apply to your order are those in force at the time the contract between us is concluded, as set out in clauses 3.1 and 3.2.
1.3 Why you should read them. Please read these terms and the Returns policy carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
Information about us and how to contact us
2.1 Who we are. We are Morley Computer Sales & Repairs Ltd, a company incorporated in England with company number 11717601 ("we","us", "or", "our"). Our registered address is 1 Perry Square, Morley, Leeds, LS27 0FY. We are the data controller.
2.2 How to contact us. For information on how to contact us, please see www.morleycomputers.com/contact
2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
Our contract with you
3.1 How we will accept your order. When you place an order, you are offering to buy the product(s) from us and we will send you an order acknowledgement detailing the products you have ordered. Please note that this email is not an order confirmation or acceptance. Acceptance of your order and completion of the contract between us will take place when we have sent you a confirmation that your product(s) have been despatched, unless we have let you know that we cannot accept your order or you have cancelled it.
3.2 If the products ordered are not available. If the products you have ordered are not available, we will contact you to let you know. You will have the option to choose an alternative product, wait until the product is in stock or cancel your order.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display products accurately, your product may vary slightly from those images.
4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
Providing the products
5.1 Delivery costs. The costs of delivery will be as displayed to you on our website.
5.2 When we will provide the products. Any delivery date shown on our website is an estimated date only. Delivery dates are not guaranteed and should not be treated as such. If you selected a delivery option for which we provided a guaranteed delivery date and we do not make a delivery attempt by the guaranteed delivery date shown on the checkout page at the time of purchase, you are entitled to a refund of any delivery fees. You will not be eligible for a refund if your selected payment method was not successfully charged or the delivery address was changed after the order is placed.
5.3 Where we will deliver the products. If payment is made by a credit or debit card, we reserve the right to only deliver to the statement/billing address of the cardholder and not to any alternative address. If you choose to pay by PayPal, we reserve the right to refuse to deliver to an address that has not been confirmed by PayPal as valid and correct. This is to minimise our exposure to fraud.
5.4 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received, including any delivery charge.
5.5 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
5.6 If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange delivery or collect the products from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 7.2 will apply.
5.7 If a product is delivered to you in error. If a product is delivered to you in error and is not what you ordered, please contact Customer Services who will arrange for collection, and for the correct product to be delivered (if applicable).
5.8 If the product delivered to you is faulty or misdescribed. We are under a legal duty to supply products that are in conformity with this contract. All brand-new products are guaranteed against defects for a period of 12 months from the date of delivery. If a product delivered is faulty or misdescribed, please see our Returns policy for further information on how to return it.
5.9 When you become responsible for the products. A product will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.
5.10 When you own the products. You own a product once it has been despatched.
5.11 Suitability of products. You are responsible for your own choice of product and its suitability for any particular purpose, including its compatibility with any other items.
Your rights to end the contract
6.1 When you can end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
- If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back). Please see our Returns Policy for more information;
- If you want to end the contract because of something we have done or have told you we are going to do, see clause 6.2;
- If you have just changed your mind about the product. For most products, you may be able to get a refund if you are within the 14 day cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of the product. Please note that the right to change your mind does not apply to all products Again, you will have to pay the costs of return. Please see our Returns Policy for more information.
6.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
- we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
- there is a risk that supply of the products may be significantly delayed because of events outside our control; or
- you have a legal right to end the contract because of something we have done wrong.
Our rights to end the contract
7.1 We may end the contract if you break it. If we are supplying you with a product for which you do not have a right to change your mind, we may end the contract for the product at any time by writing to you if you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
7.2 You must compensate us if you break the contract. If we end the contract as set out in clause 7.1 above we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of you breaking the contract.
Price and payment
8.1 Where to find the price for the product. The price of the product will be the price indicated on the order page when you placed your order. Our website gives the option to view prices exclusive or inclusive of VAT. We charge VAT on all applicable products We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 8.3 for what happens if we discover an error in the price of the product you order.
8.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
8.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before dispatch so if we become aware that a product has been incorrectly priced, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled under this clause and you have already paid for the product, you will receive a full refund, including any delivery charges. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid (including any delivery charges) and require the return of any goods provided to you at our cost.
8.4 When you must pay and how you must pay. We accept payment by credit and debit card, PayPal or Bank Transfer. You must pay for the products before we dispatch them. You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.
Our responsibility for loss or damage suffered by you
9.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. Subject to clause 9.2 below, our total liability (whether in contract, tort or otherwise) for foreseeable loss or damage caused by us is limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same cause.
9.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products (including the right to receive products which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us and supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987).
9.3 When we are liable for damage caused by defective digital content. If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
9.4 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
9.5 This clause 9 does not affect your legal rights as a consumer.
How we may use your personal information
Other important terms
11.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
11.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. However, you may transfer our guarantee at 5.8 to a person who has acquired the product. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item.
11.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 11.2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
11.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
11.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
11.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts. If you live in the Republic of Ireland terms are governed by Irish law and you can bring legal proceedings in respect of the products in the Irish courts.
Board Repairs & Sending in your device terms and conditions
All sales for goods and services made by Morley Computer Sales & Repairs Ltd are subject to these standard Terms & Conditions, except where agreed otherwise in writing.
You and Morley Computer Sales & Repairs Ltd are protected by statutory (legal) rights, according to the laws of England and Wales or any European Legislation which applies in England. Where statutory legislation exists, or new legislation comes into force, your and our statutory rights are not affected by anything within these terms, and those rights take precedence over these terms. Where any part of these terms is overridden by legislation, all other terms still apply. Any order placed with us is subject to acceptance. All advertised / advised / published pricing is subject to change at any time without notice due to market / currency / legislation / fluctuations and other factors. If a price has risen, Morley Computer Sales & Repairs Ltd will advise before proceeding with an order. Morley Computer Sales & Repairs Ltd assume all component base level repairs are authorised prior to reaching our repair facility and Morley Computer Sales & Repairs Ltd will commence work immediately, unless otherwise requested by the customer. Repair Services shall be carried out with reasonable care and skill and in such a manner as to comply with the manufacturer's technical specification where such information is available. Morley Computer Sales & Repairs Ltd shall not be held liable for any further faults occurring or being exposed during the repair process.
Component level/liquid repair is not consistently successful, and there are rare circumstances where Morley Computer Sales & Repairs Ltd have to return the circuit board or device in unrepaired condition with further problems other than originally stated, this is due to the nature of the repairs and work carried out in component level repair. Components may be removed during the repair process in order to diagnose a device's fault, these components may not be replaced depending on the condition of the component and availability of its replacement. Morley Computer Sales & Repairs Ltd endeavours to only remove faulty or damaged components and will not do so to solely benefit Morley Computer Sales & Repairs Ltd at the cost of its customer. Circuit boards sent to Morley Computer Sales & Repairs Ltd may be returned missing components in the case of a "No-Fix" procedure. Morley Computer Sales & Repairs Ltd reserve the right not to affect repairs upon devices which in our view have been improperly used or cannibalised. Morley Computer Sales & Repairs Ltd reserve the right to replace the whole or any parts or accessories of the device and to use second user or reconditioned parts. Where Morley Computer Sales & Repairs Ltd devices are irreparable or beyond economic repair Morley Computer Sales & Repairs Ltd may offer alternative goods subject to your agreement. Quoted times are always expressed in working days, which for the purpose of this Agreement shall mean Monday to Fridays, excluding UK bank or other public holidays. Estimated time for all repairs is within 3 to 5 working days, unless hard to source components are required. Fixed price motherboard repair fees are payable, even if additional repairs are needed to the laptop, Morley Computer Sales & Repairs Ltd are unable to test all components in any device until Morley Computer Sales & Repairs Ltd have a working motherboard for said device. You are strongly recommended to adopt and implement comprehensive back up procedures, Morley Computer Sales & Repairs Ltd will not be liable for any damages whatsoever whether direct or indirect (including any liability to any third party) resulting in the loss of or damage to data of any software application occurring as a result of the service, whether such loss or damage is caused by our negligence or otherwise. Morley Computer Sales & Repairs Ltd do not undertake to erase any data from any hard drive of an item being repaired as part of the repair service, unless explicitly requested. Morley Computer Sales & Repairs Ltd shall have no liability to the Customer for any loss or damage, of any nature, arising from any breach of any express or implied warranty or condition of the Contract or any negligence, breach of statutory or other duty on the part of the Morley Computer Sales & Repairs Ltd or in any way of or in connection with the performance of or failure to perform the Contract except for death or personal injury resulting from Morley Computer Sales & Repairs Ltd negligence, and expressly stated in these conditions.
If the Customer establishes that any goods or services have not been delivered, have been delivered damaged, are not of the correct quantity or do not comply with their description, Morley Computer Sales & Repairs Ltd shall, at its option, replace with similar Goods or Services. Any Goods or services which are missing, lost or damaged or do not comply with their description, ALB Repairs may allow the Customer credit for their invoice value or repair any damaged Good. Where the Company is liable in accordance with this condition in respect of only some or part of the Goods or Services, the Contract shall remain in full force and effect in respect of other parts of the Goods or Services and no set-off or other claim shall be made by the Customer against or in respect of other parts of the Goods or Services.
1.2: Online booking policy
Morley Computer Sales & Repairs Ltd has implemented an online booking system for our e-commerce customers, it is your responsibility to ensure this form is filled out accurately, Morley Computer Sales & Repairs Ltd use this information for contacting you with repair updates, as Morley Computer Sales & Repairs Ltd as a return address for the device. Upon filling out the booking you should receive an email with a ticket number. It is important that you enclose this ticket number within the parcel because this number identifies you as the owner of the device. Morley Computer Sales & Repairs Ltd reserves the right to charge a handling fee for any devices that arrive without its accompanying ticket number.
Morley Computer Sales & Repairs Ltd When booking an e-commerce repair online, Morley Computer Sales & Repairs Ltd require various personal details from you. It is important that you supply all details requested in order for us to validate orders efficiently. You can be assured that Morley Computer Sales & Repairs Ltd treat your personal details, including email, your address, payment details, and telephone numbers in confidence. Morley Computer Sales & Repairs Ltd do not disclose such details to any third party or otherwise use them, except in connection with expediting/processing your orders/products. Morley Computer Sales & Repairs Ltd will not use details of your purchases in our marketing/publicity materials or any other promotion without your consent. These policies exclude any disclosure which Morley Computer Sales & Repairs Ltd are required by law to make, crime prevention, legal action or any issues relating to product safety. If ultimately Morley Computer Sales & Repairs Ltd are unable to satisfy ourselves of the validity or other aspects of an order, Morley Computer Sales & Repairs Ltd may not accept it.
1.3: Returns/warranty policy
All repairs receive a 365-day warranty unless otherwise stated, this warranty does not cover user inflicted damage or return postage costs. The warranty provided is not a full device warranty and is only applicable for the repairs carried out. All goods sold receive a 365-day warranty unless otherwise stated. This warranty does not cover user inflicted damage or return postage costs. If the Customer establishes that any Goods or Services are defective the Customer must return those Goods or Services forthwith, at its own cost, to Morley Computer Sales & Repairs Ltd, the Good or Services will be repaired or replaced at Morley Computer Sales & Repairs Ltd discretion. If the Goods or Services cannot be replaced or repaired within 3 months of Morley Computer Sales & Repairs Ltd receipt thereof Morley Computer Sales & Repairs Ltd may credit the Customer in part or in full at its own discretion. If the Customer returns to Morley Computer Sales & Repairs Ltd any Goods or Services for repair and some are found to be fault free then the Company may, at its own discretion, charge the Customer for its reasonable handling costs. No claim against Morley Computer Sales & Repairs Ltd shall be entertained for any defect arising from any design or specification provided or made by the Customer or if any adjustments, alterations to other work has been done to the Goods or Services by any person except Morley Computer Sales & Repairs Ltd.
1.4: Shipping policy
Method of carriage will be at our discretion Morley Computer Sales & Repairs Ltd charge £10 shipping for next day delivery on most consignments, insured with £200 cover, or allow you to arrange your own collections. Some consignments may not be applicable for £10 shipping costs, under these circumstance Morley Computer Sales & Repairs Ltd will notify the customer to discuss further shipping requirements. Morley Computer Sales & Repairs Ltd In instances where the customer has decided to book their own courier collections from Morley Computer Sales & Repairs Ltd, the postage label and collection information is required at least 1 working day prior to the proposed collection date. Morley Computer Sales & Repairs Ltd reserves the right to delay shipments if the above condition has not been met. If an address change is required on the ticket number, it is the customer's responsibility to inform Morley Computer Sales & Repairs Ltd of this change at least 1 working day prior to payment of the repair invoice. If delivery is delayed by an event outside the control of Morley Computer Sales & Repairs Ltd, its agents or carriers, then every effort will be made to notify the customer. The customer shall have no redress for a refund of carriage or ancillary charges and will allow such extra time for the goods to be delivered as is considered reasonable. Morley Computer Sales & Repairs Ltd shall not be liable where any Goods or Services, the price of which does not include carriage, are lost or damaged in transit and all claims by the Customer shall be made against the carrier. Replacements for such or lost or damaged Goods or Services will, if available, be supplied by Morley Computer Sales & Repairs Ltd at the prices ruling at the date of despatch. In no circumstances shall the liability of Morley Computer Sales & Repairs Ltd to the Customer under this condition exceed the invoice value of the Goods or Services.
1.5: Payment Policy
Morley Computer Sales & Repairs Ltd currently accepts the following payment methods in store: PayPal, BACS (if proof of payment is presented), Cash, and Card. Morley Computer Sales & Repairs Ltd reserves the right to refuse payment via cheque. All prices quoted exclude carriage and VAT, unless otherwise specified, which will be charged at applicable rates and added to the invoice total. Any costs omitted or corrections on your invoice will be invoiced / credited later. Please notify us within 72 hours if you believe you have not been invoiced the correct amount and Morley Computer Sales & Repairs Ltd will correct the error. All repairs are to be paid upon completion of repair, your goods will be held until the invoice has been paid. Once paid goods will be released.
1.6: Device Storage and Unpaid Work Policy
Any computer that has been left abandoned for over 180 days will be recycled or disposed if prior arrangements have not been made. It is important that you check your details on your receipt at the time of booking to ensure that Morley Computer Sales & Repairs Ltd has your correct contact details. Morley Computer Sales & Repairs Ltd will not be held responsible for any inaccuracies in the details provided.
Morley Computer Sales & Repairs Ltd will make reasonable attempts to contact the customer using the information supplied by the customer as per Torts (Interference with Goods) Act 1977, specifically Section 12.
Morley Computer Sales & Repairs Ltd reserves the right to obtain payment for unpaid invoices by selling or recycling the corresponding devices after 180 days.
2.1: Collection and storage of data
When booking a repair with Morley Computer Sales & Repairs Ltd via our Online website, Morley Computer Sales & Repairs Ltd requires various personal details from you. It is important that you supply all details requested accurately in order that Morley Computer Sales & Repairs Ltd can validate orders efficiently. You can be assured that Morley Computer Sales & Repairs Ltd will treat your personal details including; your email, your address, payment and credit card details, and telephone numbers in confidence. Morley Computer Sales & Repairs Ltd discloses personally-identifying information only to those of its employees, contractors and affiliated organizations that; need to know such information in order to process it on Morley Computer Sales & Repairs Ltd behalf or to provide services offered by Morley Computer Sales & Repairs Ltd and have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country. Morley Computer Sales & Repairs Ltd will only retain your personal data for as long as necessary to fulfil the purposes for which Morley Computer Sales & Repairs Ltd collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, Morley Computer Sales & Repairs Ltd consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which Morley Computer Sales & Repairs Ltd processes your personal data and whether Morley Computer Sales & Repairs Ltd can achieve those purposes through other means, and the applicable legal requirements. Morley Computer Sales & Repairs Ltd will take all reasonable steps to ensure that your personal data is treated securely and in accordance with this Policy. Information you provide to us is stored on our internal systems, and systems provided by third parties including but not limited to: accounting software, repair booking software and our courier network. Morley Computer Sales & Repairs Ltd take reasonable steps to ensure that any third parties holding our customers' data have adequate security measures in place to protect personal data. If Morley Computer Sales & Repairs Ltd share your personal data with any third party service provider in the course of providing you with our services, those third parties are required to process your data in accordance with contracts which comply with data protection legislation. It is important that the personal data Morley Computer Sales & Repairs Ltd holds about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
2.2: Device data policy
It is acknowledged that all data stored on the computer equipment is the Client's property and Morley Computer Sales & Repairs Ltd is not permitted to access this data without the explicit permission of the Client. Morley Computer Sales & Repairs Ltd agree not to disclose to a third party any information or data files stored on or recovered on any device during service or repair, unless there is a legal reason to do so, or it is both required and permitted to facilitate service. Morley Computer Sales & Repairs Ltd may request your administrator password to access your computer to complete services offered or test repairs performed. You have the right to decline this request and your device will be returned, only being tested to the extent possible for us without drive access. Your administrator password may be required to access your data when required for services such as data recovery, checking a backup, diagnosing software and data problems and in other cases where the customer has given their explicit permission to do so. Your device may be handled by a third party in order to facilitate repairs. Morley Computer Sales & Repairs Ltd take reasonable steps to ensure that any third parties holding our customers data have adequate security measures in place to protect device data. Morley Computer Sales & Repairs Ltd may record or keep a detailed note of your conversations with our engineers for records purposes, this may include information relayed to us regarding specified data on your device.